Online Health Consults

Get An Online Physio, Chiro Or Dietitian Consult With Masnad Health Clinic From Only $75 Today

Is your health not the best at the moment and are unable to come into the clinic? Don’t make the mistake of simply ignoring your health problems. We are still here to help!

Our Core Purpose is to “deliver optimal health and happiness to the community”. We’re also fulfilling this for you through online consults with our Physiotherapists, Chiropractors, Dietitians and Pilates Instructors within the comfort of your own home. Medicare, NDIS, Private health insurers and SIRA (for work and car accident injuries) all subsidise online consults, so it’s affordable!


All you need is your phone or laptop! Your therapist will ask you questions about your injury or condition, check out your reports, conduct an assessment and provide you with a treatment plan to help you get back to doing what you love as fast as possible.

Your therapist will also share diagrams, images and videos to help you understand your condition better. We use an excellent app called PhysiApp that will play videos of the exercises your therapist prescribes you with to ensure that you’re performing them correctly. The app will also remind you to complete your home exercises!

We’re Offering Online Pilates Sessions Also!


There is extensive research that shows exercise therapy is more effective in reducing pain and helping you move better in the long term in comparison to hands-on treatment. The key is to get you moving safely and effectively as quickly as possible.

However we understand it feels good to get the tension in your muscles released, so we will be teaching you techniques on how you could ease muscular tension with the equipment you have at home such as a tennis ball, water bottle, wooden spoon, pillow or even a towel, etc. Sounds impossible but it’s definitely possible!

Online Health Consults


Physiotherapy Related

We have successfully treated people with conditions such as:

  • Knee pain – arthritis, tendon pain, bursitis and post-surgical rehab
  • Shoulder pain – bursitis, rotator cuff tears, impingement and post-surgical rehab
  • Lower back pain – disc bulges, muscle spasm and sciatic nerve issues
  • Neck pain – disc herniation, cervical spondylosis, cervical pain, whiplash associated disorder
  • Ankle pain – ankle injuries, post fracture or surgical rehab, Achilles tendinopathies, plantar fasciitis
  • Elbow pain – tennis elbow, golfers elbow, nerve injuries, post fracture rehab
  • Hip pain – hip bursitis (trochanteric bursitis), hip flexor pain and hip arthritis
  • Chronic pain
  • Muscle weakness

Dietitian Related:

Most dietetic and nutrition-related issues can be covered over online consultations. These issues include:

  • Weight loss and weight management
  • Chronic conditions such as diabetes, heart disease, chronic kidney disease, fatty liver and metabolic syndrome
  • Gastrointestinal problems such as bloating, IBS, constipation, Crohn’s, Ulcerative Colitis
  • Inflammation such as arthritis and nutritional deficiencies
  • Allergies and intolerances
  • Paediatric nutrition and childhood obesity

You can assist in making your dietitian consultation more beneficial by having a scale at home and sending in any relevant medical reports suitable documents or recent blood tests you may have had with your referral.


Simply select the date, time and appointment type you would like and securely pay to confirm your appointment

You will receive a booking confirmation and email with details including the link to our online consult

A few minutes before the appointment starts, simply click the link in the email to be taken to the virtual waiting room.


Sessions are performed using a free application called Zoom. It will be similar to if you have contacted family or friends via Whatsapp or Facetime. You will be provided with a link and information before your booking on how to join the video call.

If you’re coming in privately, then no referral is required. You will need a Doctor’s referral if you’re coming under Medicare or through a third party insurer due to a work or motor vehicle injury.

Our Physiotherapy and dietitian bookings are 30 minutes.

YES! Medicare, NDIS and third party insurers cover the cost of online consultations in full. There are even private health insurance rebates. The information about private health insurers currently providing online consult subsidies can be found here or give them a call to learn more about your eligibility.

If you’re coming through Medicare or a third party insurer, then you don’t need to pay anything. For private consultations, we accept over the phone credit card payments, or you can make a bank transfer, or come into our clinic before your appointment to pay.

YES! Our admin team will do a test call before your appointment to make sure there are no technical issues, and you’re all set up.

  • Please have space around you so we can see your whole body on the camera when we ask you to bend forward or raise your arms ups. As a general tip, you should have enough space to place your laptop/smartphone at least 2 metres away from you.
  • It’s best to have a consultation on your laptop. You can use your smartphone, but you will need to lean it on something or preferably have someone record you as we ask you to do specific movements.

For Physiotherapy or chiropractic consults, make sure the injured area can be seen by the therapist or wear loose fitting clothes that won’t restrict your movement. Please be assured your privacy is our top priority.

The health and well being of our valued clients, community, and our team here at Masnad Health Clinic are of utmost importance to us. If you would like to learn more, you can contact us on (02) 9793 8840.