Ultimate WorkCover and CTP Physio Guide

WorkCover and CTP Physio Guide

At Masnad Health Clinic, we have multiple therapists with over 15 years of experience in treating patients under workers’ compensation and CTP. Our therapists are AHPRA registered (Australian Health Practitioner Regulation Agency), and SIRA approved for treatment within the NSW worker’s compensation system.

At Masnad Health Clinic, we understand how difficult it is for you to work with an injury or to take time off work due to an injury. So it is our goal to remove all the hassle of dealing with the paperwork and insurance, so all you have to do is focus on your recovery to get back to work.

What is WorkCover?

Workcover is an essential service provided to workers who were injured while at work to recover. Workers’ compensation will cover your medical costs and wages while you recover to get back to your full duties. You can claim through your employer and the Workers Compensation Board if you suffer an injury at work, such as a fall or if you are progressively experiencing more pain due to the type of work you do.

WorkCover and CTP Physio Guide

What Is the Difference Between Workcover and CTP (Compulsory Third Party) Claims?

WorkCover claims are made when you suffer an injury while on work time, at a worksite, or when travelling between work sites. Your employer will be required to lodge a claim to their insurer and send you to a GP so you can start getting treated.

CTP claims are made when an injury occurs following a car accident during your personal time or on the way to and from work. Despite who is at fault, you are still eligible to claim. You are responsible for lodging a claim with your insurer and seeing a doctor.

WorkCover and CTP Physio Guide

WorkCover vs CTP Process
For Receiving Physio Treatment


How do I get physio treatment after a work injury?

  1. Report it immediately to your employer, who will notify their insurer within 48 hours, and you will be given a claim number.
  2. Seek medical attention and speak to your GP regarding physio treatment.


How do I get physio treatment after a car accident?

  1. Call your insurer to lodge a claim as soon as possible, and they will provide you with a claim number.
  2. Please seek medical attention and speak to your GP regarding physio treatment

Then your GP will give you a Certificate of Capacity and a Referral to see a Physio.

Now it’s time to call Masnad Health Clinic on 02 9793 8840 or Book Online. You are given eight sessions where we will provide a range of treatment modalities to help you recover, including a tailor-made exercise program.

By the end of the eight sessions, you will be reassessed, and we will request further physiotherapy treatment for you if needed.

As treatment continues, we will ease you into some work duties until you can return to full duties with no pain.

WorkCover and CTP Physio Guide

Communication is key

One of Masnad Health Clinic’s core values is providing optimal care to our patients, so when it comes to WorkCover or CTP, we will take care of all the background work so you can focus on your recovery. We begin by keeping an open line of communication between our team, yourself, your GP and the insurer by providing detailed reports and attending case conferences to ensure that you receive the best possible care.

With this, we try to provide you with a safe and stress-free return to work experience so that you are feeling the best you can.

We also work with your employer and doctor to find suitable duties to ease you back into work so you can return back safely.

Return to work plan:

At Masnad Health Clinic, our goal isn’t just to get you feeling better. We will aim to get you back to work and better than you were before. We will work with your GP, employer and claim manager to develop a return to work plan for you. We will also create a tailor-made work and home exercise plan for you to follow to get you back on track.

Frequently Asked Questions

Most definitely, it’s your choice who you get treated by. So if you’re a new or returning patient, come through, and we’re more than happy to treat you.

When you come in for your initial consult, we will:

  • Listen to you your story and understand what it is that you want and need
  • Explain the process to you
  • Assess you
  • Treat you
  • Provide a detailed management plan specific to you, your condition and the work you do
  • Dr referrals
  • Certificate of Capacity – given to you by your GP
  • Insurance claim details – especially your claim number and case manager details.
  • Scans – x-rays, ultrasound, MRI, CT, etc.

Here at Masnad Health Clinic, we bill the workers’ compensation insurance directly, which means you have no out-of-pocket expenses. This includes the equipment you need to help aid your recovery.

We deal with a wide range of workplace injuries at Masnad Health Clinic, with most patients reporting back and neck pain, shoulder and elbow pain, knee and ankle pain, and nerve pain.

  • Physical injuries such as falls, slips, muscle strains, fractures, and ligament damage
  • Repetitive strain injuries (RSIs) include constantly lifting, sitting at a computer for too long, being in an awkward position, and repeatedly using a tool.
  • Equipment injuries, such as having something fall on you and using a tool, can lead to an injury.

Masnad therapists are well equipped to deal with many injuries after accidents. These include:

  • Whiplash – The most common injury due to a car accident
  • Fractures – Please seek medical attention and see us after you’ve visited the hospital
  • Other back and spine injuries – Car accidents can lead to so many mobility issues.

Your physio will provide you with a tailored recovery plan. Each plan is dependent on the type of injury you’ve suffered.

We will guide you through your plan and aim to empower you to take control of your rehab and get you back to everyday life as soon as possible.

Hygiene and cleanliness at our clinic are of critical importance to us for the safety of our team and clients. All our staff are trained in and have completed the NSW health infectious control COVID learning. We sterilize all our equipment and the treatment bed after each patient.

We have a ramp at the back of the clinic for easy wheelchair access.

We provide parking for our patients at the back of the clinic. There is free street parking available also.

Contact us

If you have suffered an injury at work, feel free to come to the clinic or call us on 02 9793 8840 to book your initial consultation today or online.

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